Delivery

We offer free home delivery to most areas within the UK on all orders over £15, this includes all areas shown on the map in Zone A & B. 

  • A signature is required for your delivery.
  • This service is usually next working day.
  • We aim to dispatch all goods within 1 working day of receipt of an order.
  • Please call us if you would like us to delay your delivery.
  • You will receive a text and/or email from the carrier, XDP to confirm delivery details.

Tracking

You can track your parcel at the bottom of this page or at XDP.co.uk, you will need your postcode and consignment number.

Leave safe policy

If you leave us details in the order comments such as "leave with neighbor" we will pass these along to the carrier as special instructions. We cannot guarantee that this will happen and you may be carded and asked to rearrange delivery.

Returns

All items are sold subject to our terms and conditions of sale, available here.

Buyers should note that whilst we will of course pay all carriage costs for faulty or damaged items, if you wish to return the goods for any other reason, liability for return postage lies with the buyer.

We can arrange to collect items, this will be charged at £10 for each 10kgs for Zone A & B and at the rates listed below for all other zones. All charges will be agreed with the buyer before collection is organised. The amount will be deducted from any refund.

If you would like to request a return please email info@norfolk-greenhouses.co.uk, with your name, collection address, order number and an outline of the reasion for the return.

Damages & Lost Items

From time to time parcels go missing or get damaged in transit. Please check goods on arrival for damage and completeness.

All shipping labels are marked with the number of parcels you are expecting i.e. 1 of 4. Please check that you have all items before signing for delivery.

If you do have any problems, please call us immediately and we will do our best to get things resolved quickly.

In the event of damages please send photos of the damaged goods to info@norfolk-greenhouses.co.uk, along with your order and consignment number.

Using outside help for installation?

Although we supply our products for DIY assembly, some people choose to use local handyfolk or builders to install their products. We strongly advise that customers wait for good to be delivered and checked before booking any 3rd parties to assist with installation.

Sometimes, delivery does not go to plan - it's rare but better safe than sorry. An item may go missing or get lost by the couriers. Norfolk Greenhouses will not accept liability for the costs that may be incurred by customers for 3rd party contractors under any circumstances, including delivery failure that may prevent planned and paid for works from commencing.

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Sorry, no free delivery to these areas right now :(

Some harder to reach areas are charged by weight and have slower delivery times, these include:

  • Zone C - Scottish Highlands
    • £20 for the first 20 Kg then £10 for each additional 20 Kg.
    • Usually takes 3 workings days.
  • Zone D - Northern Island 
    • £30 for the first 20 Kg then £15 for each additional 20 Kg.
    • Usually takes 5 working days.
  • Zone E - Eire & Isle of Man 
    • £45 for the first 20 Kg then £20 for each additional 20 Kg.
    • Usually takes 5 working days.
  • Zone F - Scottish Islands 
    • £45 for the first 20 Kg then £15 for each additional 20 Kg.
    • Usually takes 5 working days.
  • Zone G - Channel Islands 
    • £45 for the first 20 Kg then £20 for each additional 20 Kg.
    • Usually takes 10 working days.